Refund Policy

Refund Policy – Novyare

Novyare is committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help resolve the issue in the best possible way. Our Refund Policy is outlined below so that you clearly understand the criteria and process for requesting a refund.

1. Conditions for Refund

Novyare offers refunds under the following conditions:

  • Defective product: If the product you received has a manufacturing defect, you may request a full refund or a replacement.

  • Incorrect product: If the product delivered is different from the one you ordered, you may request a refund or an exchange.

  • Unwanted product (returns): If you wish to return an item, it must be in perfect condition, unused, and in its original, undamaged packaging. Please refer to our [Returns and Exchanges Policy] for full details.

2. Timeframe to Request a Refund

You must request a refund within 14 calendar days of receiving the product. After this period, refund requests will not be accepted unless the item is defective or was delivered incorrectly, as outlined above.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us: Email novyareoficiall@gmail.com with your order number, full name, the item you wish to return, and the reason for the refund. If the refund is due to a defect or shipping error, please attach clear photos of the product.

  2. Evaluation: Our customer service team will review your request and contact you with further instructions, including confirmation of refund eligibility and how to proceed with the return if applicable.

  3. Return shipping: If a return is required, you will need to send the item back to the address provided by our team. Return shipping costs are the customer’s responsibility, except in cases of defective or incorrectly shipped items.

4. Refund Method

  • Credit/Debit Card: Refunds will be issued to the same card used for the purchase.

  • PayPal: If payment was made via PayPal, the refund will be returned to your PayPal account.

  • Bank Transfer: If payment was made via bank transfer, the refund will be processed to the same bank account.

5. Refund Processing Time

Refunds will be processed within 7 to 10 business days after we confirm the return and evaluate the request.

The time for the refund to appear in your account may vary depending on your financial institution, but generally takes 3 to 5 business days after processing.

6. Refund Exceptions

Refunds will not be issued in the following cases:

  • Items that have been used or damaged by the customer.

  • Items not in their original packaging or missing tags.

  • Personalised or custom-made products that cannot be resold.

7. Changes to This Refund Policy

Novyare reserves the right to modify this Refund Policy at any time without prior notice. Any updates will be published on this page and the date of the last revision will be clearly stated.

8. Contact

If you have any questions about our Refund Policy or need further assistance, please don’t hesitate to contact us:

📧 Email: novyareoficiall@gmail.com
📞 Phone: +1 347-954-9160
📍 Address: 30 West 26th Street, 1st Floor, New York, NY 10010, United States

Last updated: 18 August 2025